Privacy Policy

This Privacy Policy describes how Suresh Enterprises (MR KRISHNA PRATAP SINGH) and its affiliates we collect, use, share, protect, or otherwise process your personal information through our website https://sureshenterprisespbh.com/

You may be able to browse certain sections of the Platform without registering with us. Please note that we do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting the Platform, providing your information, or availing of any product/service offered here, you expressly agree to be bound by the terms and conditions of this Privacy Policy, Terms of Use, applicable service/product terms, and the laws of India, including those governing data protection and privacy. If you do not agree, please do not access or use the Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Information we collect may include but is not limited to:

Name, date of birth, address
Mobile/telephone number, email ID
Proof of identity or address documents
Bank account details, credit/debit card information, and biometric data (when necessary for services)

Some sensitive personal data is collected only with your consent, and you always have the option to not provide certain information by choosing not to use a particular service or feature.

We may track your behavior and preferences on our Platform to enhance your experience. Additionally, we may collect your transaction information from our Platform and partner platforms. If you provide information directly to a third-party partner, their privacy policy will apply. We are not responsible for their practices, and you should review their policies before sharing any personal data.

If you receive calls or emails asking for sensitive data like credit card PINs or passwords, please do not share such information. Report any such activity to law enforcement immediately.

Use of Information

We use your personal data to:

Provide and improve our services
Enhance your user experience
Fulfill orders and transactions
Send updates on offers and services
Customize content based on your preferences
Prevent fraud and resolve disputes
Conduct research, analysis, and surveys

If you deny consent to provide specific data, some services/features may be restricted.

Sharing of Information

We may share your personal data within our corporate group entities and affiliates so they can provide or market services/products to you. You can opt out of such marketing at any time.

We may disclose personal data to:

Sellers and service providers
Logistics and payment partners
Law enforcement and government agencies when required by law
Prevent or investigate fraud and protect user safety
Enforce our Terms of Use or respond to legal processes

Security Precautions

We implement reasonable security practices to protect your data from unauthorized access, loss, misuse, or disclosure. Once your information is in our system, we follow strict procedures and use secure servers.

However, internet data transmission isn’t completely secure, and we cannot guarantee 100% safety. By using our Platform, you accept the inherent security risks involved in online data sharing.

It is your responsibility to protect your login credentials and maintain account confidentiality.

Data Retention & Deletion

You may delete your account from your profile settings or by contacting us. This will erase your account-related information, except in cases of unresolved claims, legal obligations, or pending services.

We retain your data only as long as necessary for legitimate business or legal reasons. In some cases, we may keep anonymized data for analysis and research purposes.

Your Rights

You have the right to access, update, or correct your personal data directly through the Platform. You may also withdraw consent at any time by writing to our Grievance Officer at the contact information provided below.

Please include “Withdrawal of consent for processing personal data” in the subject line. We may verify your request before taking action. Withdrawal of consent will not apply retrospectively and may affect your access to certain services.

Consent

By using our Platform or providing your data, you consent to the collection, use, storage, and sharing of your information as described in this Privacy Policy. If you provide personal data about others, you confirm that you have permission to do so.

You also consent to being contacted via SMS, messaging apps, calls, or emails by our company or partners, for purposes mentioned in this policy.

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review it regularly.

Significant changes will be notified to you as required under applicable laws.